File A Complaint

You can file a formal complaint by sending an email to the Group COO by email or by letter:

Complaints c/o Cathy Butcher Group COO
Alpha International
Brompton Road
London, SW7 1JA

cathy.butcher@htb.org

Please remember to include your contact details and let us know the best way we can get back in touch with you.

Escalate An Issue

We take all comments and complaints seriously and endeavour to address them as thoroughly as possible. If you remain concerned that a complaint has not been dealt with satisfactorily, you can ask to have your complaint forwarded to the CEO of Alpha International or to the Chair and Vice-Chair of the Alpha International Board.

Alpha International is a UK-registered charity. You also have the option to escalate your complaint to the Charity Commission. Information about the kind of complaints the Charity Regulator can involve itself in can be found on their website at: https://www.gov.uk/complain-about-charity