• Frequently Asked Questions

    Got a burning question?

    We've answered the most common ones below but if there's one we've missed, please do get in touch with us at leadershipconference@alpha.org

    Who is the Leadership Conference for?

    This conference is for the dreamer, the doer, those just starting out or the seasoned professional. You want to build your character and your confidence as a leader in Christ and you are ready to be challenged like never before.   

    When and where is the conference happening?

    The Leadership Conference 2019 will be based at the Royal Albert Hall in London on Monday 6 and Tuesday 7 May 2019, with hubs across the UK running the conference locally via satellite at the same time. As well as a hub here in London, there will be hubs in Birmingham, Brighton, Edinburgh and Plymouth.

    (There will also be an international hub running the conference in Kuala Lumpur after the London event. Please click here for more information.)

    How much are tickets?

    Please see below the different prices for each of the ticket bands available at the Royal Albert Hall. These prices include a £2 booking fee.

    LC19_RAH Seating Plan_V3.png

    Can I reserve tickets now and pay for them later?

    Sorry, we are not able to reserve tickets. You are required to pay in full when making your booking; the system will only register your booking at the point of a completed payment. If you get to the payment page but do not pay, you will not be registered on the system and your tickets will be lost.

    Can I get a refunds?

    If you wish to cancel your booking for Event Tickets for this event, the following cancellation fees apply (Cancellation Fees) (this does not affect your rights as outlined in clause 8 of our Standard E-Commerce Terms and Conditions):  

    (a) Cancellations made from 8th May 2018 to 6th October 2018, a £25 administration fee will be charged per ticket and 100% of the price of the Event Tickets will be refunded; 
    (b) Cancellations made from 7th October 2018 to 6th February 2019 will be subject to 50% Cancellation Fees and only 50% of the price of the Event Tickets will be refunded; 
    (c) Cancellations made after 7th February 2019 will be subject to 100% Cancellation Fees and 100% of the price of the Event Tickets will be forfeited. 

    No fee is applicable for name transfers. If a delegate can no longer attend the event, we would encourage them to arrange for someone to replace them in order to avoid losing any percentage of their booking fee. You can change the name on the registration by logging into your account and replacing the delegate information for that ticket up until the 7th February 2019.

    Can I book a ticket for just one day of the conference?

    The registration fee covers both days of the conference. Due to how our ticketing system works we are not able to offer a registration option to attend just one day of the event, or for attendance at the evening sessions only.
    We are happy for you to make your own arrangements to share tickets but regret we cannot assist in making these arrangements.
    Please note that Monday 6 May 2019 is a bank holiday in the UK.

    Can I pick where I want to sit?

    For those attending the event at the Royal Albert Hall, the band of ticket that you purchase will dictate where you will be sitting during the conference. If you purchase a ticket in band A, B or C, you will be allocated a specific seat for the duration of the event. Band D tickets have unreserved standing space only.

    Only groups within the same booking reference will be allocated seats together. It isn’t possible to book delegates in your booking into different seating bands; if you require delegates within your booking to be seated in other band please start a new booking with a different email address.

    If you suffer from vertigo or a fear of heights, we would recommend that you purchase a band A ticket as these are lower down in the venue than the other banded seating.

    Can children attend this event?

    As this conference is adult-focused and we wish to provide a distraction-free environment for our other delegates, we regret that we are not able to accommodate children at this event. We would recommend you do not book tickets for any children who are under the age of 14. 

    Will there be a live stream?

    We will not be live streaming online, but there will be four UK hubs taking place alongside the Royal Albert Hall event on the 6 and 7 May 2019, in Birmingham, Brighton, Edinburgh and Plymouth.

    (There will also be an international hub running the conference in Kuala Lumpur after the London event. Please click here for more information.)

    Is foreign language interpretation provided?

    There will be foreign language interpretation provided at the Royal Albert Hall this year. If you require interpretation, please ensure you select one of the nine languages during the booking process (Bahasa Indonesian, French, German, Italian, Mandarin. Polish, Portuguese. Russian and Spanish). We require a minimum of 20 delegates for each language to provide interpretation.  

    Is BSL interpretation avaliable?

    We will have BSL interpreters at the event, subject to demand. If you require BSL, please let us know as soon as you have booked onto the event by emailing leadershipconference@alpha.org

    Will catering be available at this event?

    Catering is not included in your ticket price. For food and drinks, please explore the shops and cafés around South Kensington. In addition, the restaurants at the Royal Albert Hall will be open for your convenience.

    Do you have any recommendations of places to stay overnight?

    We’ve pulled together a list of local accommodation options to suit each budget. You can find it here.

    How do I get to the Royal Albert Hall?

    The Royal Albert Hall is located in the heart of Kensington. For comprehensive information about travelling in and around London please see www.tfl.gov.uk 

    By car:
    Royal Albert Hall
    Kensington Gore
    SW7 2AP
    View on Google Maps
    We regret car parking spaces are not available at the Royal Albert Hall. Visit this link to view details of car parks close to the venue. If this presents a significant issue for you due to mobility issues please email leadershipconference@alpha.org

    By tube:  
    South Kensington (District, Circle and Piccadilly Lines) and High Street Kensington (District and Circle Lines) are the closest Underground stations to the Royal Albert Hall. Walking to the venue takes approximately 10 minutes from both stations. If travelling during peak periods please add 30 minutes to the following estimated journey times. Please note that the London Underground does not operate between 00.30 and 06.30.

    By air:
    From Heathrow Airport: Underground (Piccadilly Line) direct to South Kensington 40 minutes
    From Gatwick Airport: South East Trains or Gatwick Express train to Victoria Station 30 minutes then Underground (Circle / District Lines) to South Kensington 10 minutes
    From Luton Airport: Thameslink to Kings Cross 20 minutes then Underground (Piccadilly Line) to Knightsbridge 20 minutes
    From London City Airport: Docklands Light Railway to Tower Hill 40 minutes then Underground (Circle and District Lines) to South Kensington 25 minutes
    From Stansted Airport: Stansted Express to Liverpool Street 45 minutes then Underground (Circle Line) to South Kensington 40 minutes

    Which HTB church services are taking place before the Leadership Conference?

    There are a number of services across the four HTB sites on Sunday 5 May 2019. We highly recommend the following services:

    • HTB Courtfield Gardens at 10.30am

    • HTB Onslow Square at 10.30am, 4.30pm or 6.30pm

    • HTB Brompton Road at 5pm or 7pm

    For directions to all of our sites please see the HTB website.

    Where and when is the international hub taking place?

    We are really excited about the Kuala Lumpur international hub taking part in the Leadership Conference later on in the year. For more information about this hub, please click here.